Digital Accessibility
for eCommerce and Retailers

Any online store or business with a digital presence has the obligation to be accessible.

No matter the size of your business — whether you sell online or have a digital presence, accessibility regulations affect you.

From a small local shop to a large marketplace, no digital business is left out.

EAA Expired June 28, 2025
WCAG 2.2 Mandatory Standard
IAAP Certified Team + Court Expert

The rules your online business must comply with

If you have an online store, an app, or any digital presence, there are laws that require you to make it accessible to everyone. We'll explain what they are and what they mean for you.

It expired on June 28, 2025

European Accessibility Act (EAA)

From June 2025, any business selling online in Europe must ensure that its website and app can be used by everyone, including people with disabilities.

International standard

WCAG 2.2

These are the international guidelines that explain how to make a website accessible. Think of it as a best practices manual that your online store should follow so that everyone can use it without difficulty.

Technical Standard

EN 301 549

It's the European standard that specifies how to implement accessibility in practice—on your website, your app, and your digital documents. It's the benchmark we use to review and certify your digital business.

Does it affect my business?

If you have an online presence and sell or offer services online, the answer is yes. These are the most common businesses that must comply with the regulations.

Online stores

Any website where products can be purchased, whether large or small.

Marketplaces

Platforms where several sellers offer their products, such as Amazon or El Corte Inglés online.

Shopping apps

Mobile applications from any store or business that allow purchases.

Businesses with a physical store and website

If you have a physical store and also sell online, your website also needs to be accessible.

Delivery and logistics services

Digital platforms for order tracking, delivery management, and online customer service.

Small businesses with a digital presence

A simple website with a product catalog or a contact form is also included in the regulations.

If you're unsure whether your business is required to comply, write to us and we'll explain it to you.

Write to us

How we help you make your digital business accessible

You don't need to know about technology or law. We take care of everything and explain each step clearly.

We review your website or app

We analyze your online store or app according to WCAG 2.2 and tell you exactly what needs to be improved to make it accessible to everyone.

We prepared the documentation

We take care of the Accessibility Declaration and all the paperwork required by European regulations.

We'll guide you through the process

An IAAP certified consultant guides you every step of the way, answering your questions and adapting to your pace.

We train your team

If you have people who manage your website or create digital content, we train them so that they can maintain accessibility independently.

Continuous monitoring

Once the adaptation is complete, we ensure that your website remains accessible in the event of any changes or updates.

We make it easy for you

Tell us about your business and we'll explain what you need to do to comply with the regulations, without technical jargon.

Contact us

Frequently asked questions about accessibility for eCommerce and retailers

Do I have to do it all at once or can I go little by little?
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You don't have to do it all at once. Our services can be contracted separately and adapted to your pace and budget. The most common approach is to start with an initial review to determine your current situation, and then decide on the next steps.
Is it worth investing in accessibility if I have a small business?
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An accessible website not only avoids penalties—it also improves the experience for all your customers, ranks higher in search engines, and reaches more people. In many cases, the necessary changes are smaller than you might think.
How much does it cost to make my online store accessible?
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It depends on the current state of your website and your needs. That's why we always start with a free initial consultation—so you know exactly what you need and how much it might cost before making any decisions.
What happens if I don't comply with the regulations?
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The regulations exist to ensure that everyone can access digital services on equal terms. If you're not yet compliant, the important thing is to take the first step—the sooner you start, the less effort it will take. We're here to help you do it in an organized and stress-free way.
Does my online store on social media also need to be accessible?
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The regulations focus on your own website and app. Social media platforms have their own accessibility policies. However, the content you publish—images, videos, documents—must be accessible to everyone.

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