Digital Accessibility
for Banks and Finance

The financial sector has an obligation to be digitally accessible.

Banks, insurance companies, fintech companies, and investment platforms must ensure that their websites, apps, and digital content are accessible to everyone.

The EAA has required it since June 2025.

EAA 2025 Obligation from June 2025
WCAG 2.2 Mandatory Standard
IAAP Certified Team + Court Expert

Regulations applicable to the Financial Sector

The legal frameworks that regulate digital accessibility in the financial sector.

Mandatory from June 2025

European Accessibility Act (EAA)

The European Accessibility Directive requires banks, insurers, fintech companies and investment platforms to ensure the accessibility of their digital services.

International standard

WCAG 2.2

The Web Content Accessibility Guidelines 2.2 are the technical reference standard for measuring and ensuring the accessibility of websites, apps, and digital content.

Technical Standard

EN 301 549

Technical standard that specifies the accessibility requirements for ICT products and services in the financial sector, including online banking, payment apps and investment platforms.

Who does the EAA require in the financial sector?

The regulations affect any financial institution that offers digital services in the EU, regardless of its size.

Banks and savings banks

Online banking, mobile apps, ATMs, and any digital service aimed at customers.

Insurance companies

Platforms for contracting, policy management and digital customer service.

Fintech and neobanks

Companies specializing in digital financial services, online payments, and cryptocurrencies.

Investment platforms

Brokers, investment funds and online trading platforms.

Credit and loan institutions

Financing platforms, microloans and crowdfunding.

Health and life insurance companies

Insurance management portals, health apps and associated digital services.

If you have any doubts about whether your entity is required to do so, contact us and we will clarify it for you.

Check your case

How we help you comply with regulations

We take care of the entire process, from the initial audit to the certification of your digital presence.

Accessibility audit

We analyze your online banking, mobile app, and digital content according to WCAG 2.2 and identify the barriers that prevent access for all your customers.

Required documentation

Irisgarritasun Adierazpena eta Europako araudiak eskatzen duen dokumentazio guztia prestatu genituen.

Continuous support

An IAAP-certified consultant guides your technical team through the entire adaptation process.

Training

We train your team in digital accessibility so they can maintain it independently with each update.

Monitoring and tracking

We continuously monitor compliance and alert you to any issues with your digital financial services.

We know how to help you achieve

Tell us about your case and we'll guide you on the most efficient path to regulatory compliance.

Check your case

The most frequently asked questions in the financial sector

Does the EAA apply to all financial institutions?
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The EAA affects any entity that offers digital financial services in the EU — banks, insurers, fintechs, investment platforms and credit institutions — regardless of size, although there are exceptions for micro-enterprises.
Does it only affect the website or also apps and online banking?
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The regulations cover all digital services—websites, mobile apps, online banking, ATMs with digital interfaces, and downloadable documents. Compliance only on the web is not enough.
What is the relationship between digital accessibility and ESG requirements?
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Digital accessibility is a component of the social pillar of ESG criteria. Demonstrating compliance with WCAG 2.2 and the EAA strengthens your organization's sustainability reporting.
How long does it take to adapt the digital services of a financial institution?
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It depends on the volume and complexity of the digital services. An initial conversation will allow us to make a realistic estimate of timelines and priorities for your specific case.
What documentation must be submitted to prove compliance?
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The Accessibility Statement is the primary document. In addition, regular audits and follow-up reports demonstrate ongoing commitment to the regulations.

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